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Lost Package Policy

What is a “Lost Package”?  A lost package is any shipment that either:

 

  1. Has not been marked “DELIVERED” by the carrier within 20 days of the ship date, OR

  2. Has been marked “DELIVERED” by the carrier but cannot be located by the intended recipient, after checking with all individuals who have access to the mailbox (i.e. family members, roommates, doorman, building manager, and co-workers).

 

My package is lost.  What can you do for me?

 

As a courtesy, we will re-make a replacement of the exact same items(s) at our cost.  These items will ship via the same carrier (typically United States Postal Service). We cannot issue a refund for custom items, and we cannot make any changes to the original item(s) on your order.  

 

Please fill out our Lost Package Claim Form (click here to download form) We ask that you provide the address that you would like the replacement item(s) shipped to.  Note that the shipment will be via United States Postal Service and this shipment is not guaranteed.  Please make sure to provide an address where the package can be left safely. If you want to upgrade to UPS Ground Shipping, the cost is $15.00.

FAQ Category