Shipping & Returns
Shipping is $6.00 to destinations in USA & $25.00 to Canada (no additional brokerage or import fees applied)
Production Time: Many of our items are custom made and production time varies. Stock Badges ship from New York and generally are shipped within 2 business days. Wallets and Cases are made to order and are generally delivered within 10-15 business days. Badges, citation bars and pins take generally 4 weeks to produce and ship from New York. Deluxe badges may take longer.
Actual shipping time varies depending on the product you order and your location. Generally, it is no more than 7 days to continental US and up to 14 days to Canada.
Items sent not as ordered
In the unlikely event that we send you a product that is not as you ordered, we will replace it free of charge, including shipping costs.
Items sent as ordered
We will accept returns for credit on new un-used items that are not custom cut or custom made. We do not accept returns on any items that have been custom made. This includes but is not limited to Wallets and Cases, Patches, Clothing with imprints, Clothing with alterations, Badges, Family Badges, Pins, Citation Bars and Custom Seals.
In order for your return to be accepted, we ask that you follow these steps:
- You must notify us that you wish to return the item within 7 days of when the shipment was dropped off from the carrier
- YOU MUST contact us before you return items. We will give you a Return Authorization(RA) and instructions on where and how to send the return. Any item returned without a Return Authorization Number will not be credited.
- The item must be in brand-new, unused condition.
- When you receive the RA you will also receive shipping instructions. Items that we shipped as ordered are to be shipped at your cost to the location provided on the RA. Return shipping costs for items that are not as ordered will be covered by us.
- Any refused or non-deliverable merchandise will not be credited. You will be charged for the second shipping if the address you entered was incorrect.
- We must receive the item within 15 days after we give your RA. If we do not receive your item within 15 days, no credit will be given unless an extension has been granted prior to receipt of the item.
- Once we receive your item, inspect it to be sure it's as perfect as when we shipped it to you, and confirm that we have received it within 15 days of issuing the RA, we will credit the amount you paid less the 20% re-stocking fee to your original method of payment. Shipping costs are non-refundable.
We closely inspect every piece of merchandise that leaves us. All merchandise that leaves here is brand new. If you feel your merchandise is damaged you must let us know within 3 days after your carrier has dropped of the package. If our staff finds that the merchandise is defective or damaged then we will contact the manufacturer and get new merchandise out to you as quickly as possible.
Order Cancellation or Changes
Many of our products are shipped the same day or within 48 hours. Once an item is shipped the order can not be canceled or changed. Most custom orders are sent to the manufacturer the same day they are ordered. Once they have been sent to the manufacturer the orders can not be changed or canceled. If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate you but we can not guarantee that we will be able to change or cancel the order. Order changes or cancellation is done totally at our discretion.