How can I check the status of an order?

You can check the status of your order in a few different ways, depending on what you ordered and how it was placed.

1. If you ordered online:

You can check your order status using our online lookup tool: https://www.badgeandwallet.com/orders/check-status

You’ll need your order number and the email address used at checkout.

2. Check your confirmation email

Your order confirmation includes a summary of your order, an estimated production timeline, and links to contact us if you have questions.

3. Still have questions?

If it’s been longer than expected or if you’re unsure about your order status, reach out to us:

• Email: sales@badgeandwallet.com
• Phone: (877) 404-8413

Estimated Production Times

• Custom Badges: 4–6 weeks
• Recessed Wallets: 3–5 weeks
• Stock Items (no badge cut): Ship next business day

Delays or Verification Holds

Your order may be paused if we're waiting for something from you:

• ID Verification: Some badge types require confirmation. Read more.
• Purchase Order Payment: If you selected “Purchase Order” as your payment method at checkout, please email a copy of the purchase order to orders@badgeandwallet.com to begin production.
• Tax Exempt: If you selected tax-exempt checkout, please submit your exemption certificate using this form: https://www.badgeandwallet.com/tax-exempt-forms.