Smith & Warren Lifetime Warranty

Every custom badge made by Smith & Warren is covered by a Full Lifetime Warranty. This covers manufacturing defects in materials and workmanship.

Smith & Warren’s warranty, repair, and refurbishing services are managed by IPGBadgeCare.com To request warranty repair or refurbishing, visit their site and follow their process.

Exclusions & Limitations

• Damage caused by misuse, accidents, improper care, alteration, or neglect is generally not covered.
• Wear, scratches, or minor dings that occur in day-to-day use may not be covered unless they exceed what’s considered “normal wear.”
• Items altered or modified by anyone other than the original manufacturer or authorized service may void warranty claims.
• Refurbishing costs may apply for restoring an item to like-new condition beyond standard repairs. :contentReference[oaicite:8]{index=8}

How to Request Warranty Service

1. Visit IPGBadgeCare.com and complete their warranty or repair request form for Smith & Warren badges.
2. Prepare your badge with its ID, photos (front and back), and a description of the issue.
3. Ship it per the instructions they provide; warranty service includes return shipping in many cases. :contentReference[oaicite:9]{index=9}
4. For leather products, send photos and descriptions to us (Badge & Wallet). We will coordinate with Perfect Fit to assess repair or replacement.

If you have any questions about warranty coverage or need assistance with a claim, contact us. We’re here to help.