Why can't I add my custom badge to the cart?

If you're having trouble adding your badge to the cart, it’s usually one of two things:

1. You're using the wrong button

Make sure to use the “Add to Cart” button located at the bottom of the badge design page.

Some users mistakenly click the “Cart & Checkout” button in the top menu bar. This will take you directly to the cart — but it does not add your badge. If you do this, you’ll see a message that says “Your cart is empty.”

2. A required option hasn’t been selected

Before your badge can be added to the cart, you must select all the required options — including badge attachment and shape (if applicable).

If something is missing, you’ll still see your badge design preview, but a red error message will appear at the top of the page letting you know what fields need to be completed.

Still need help?

If you're stuck or aren't sure what’s missing, we’re happy to help. Contact us at sales@badgeandwallet.com or (877) 404‑8413.